We will cover the return cost of the goods up to a maximum of the cost of Royal Mail Tracked Returns 48. I n the unlikely event you have received the wrong goods in error please notify us within 96 hours from the date of delivery and please return the incorrect goods to us when it has been authorised. As long as these guidelines are met within 30 days we will issue you a full refund and we will reimburse return postage costs up to the cost of Royal Mail Tracked & Signed for. If the goods shipped are correct and as described and the item is simply no longer required or you have changed your mind about it, please send the item back in its original condition, unopened / unused with all its original packaging including the TechCheck booklet. We will notify you by email when your return has been processed. ![]() Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Please allow at least two (2) days from the receipt of your item to process your return or exchange. No goods should be returned to us without contacting us first for authorisation.Īfter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please remember to remove the following before returning your device: We strongly recommend that you use a trackable method to mail your return as we will not cover any lost or damaged device costs the customer will incur and is liable for these costs. Please note, you will be responsible for all return shipping charges. Reboxed Limited, L02, 49 Brixton Station Rd ![]() After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. If a product is found to be faulty or defective within 30 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs ![]() The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair. The 30 days starts from the day the customer receives the mobile device if for any reason the item is exchanged or repaired this does not restart the 30 days. Any time after this we will offer a replacement or repair. All returned items must be in new and unused condition, with all original tags and labels attached. Please see below for more information on our return policy.Īll returns must be postmarked within thirty (30) days of the purchase date. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. We hope you are happy with your purchase.
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